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Service Terms & Operational Agreement

Terms & Conditions of Medical Service

Please review the contractual terms, patient eligibility guidelines, and operational dispatch conditions governing ReviveLife emergency road, train ICU, and chartered air ambulance transfers across India.

Effective Date: January 2025

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Jurisdiction: Patna, Bihar, India

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Operations: Emergency Medical Evacuations

View All Terms Dispatch Desk: +91 91222 12472

Key Agreements

Clear Commitments for Critical Care

Our operational protocols guarantee clinical preparedness and honest, straightforward pricing without hidden complications.

Transparent Bookings

All medical transfers operate with clear scopes of ICU equipment, transit routes, and upfront pricing.

Clinical Clearance

Patient transit is subject to treating physician fitness assessment and en-route vital stabilization.

Clear Refund Terms

Structured cancellation and refund protocols tailored to emergency logistical commitments.

Indian Legal Jurisdiction

Governed under the laws of the Republic of India with exclusive jurisdiction in Patna, Bihar.

CLAUSE 01

#acceptance

Acceptance & Scope of Agreement

These Terms and Conditions constitute a legally binding agreement between ReviveLife Healthcare ('ReviveLife', 'we', 'our') and the patient or their authorized legal guardian/relative ('Client', 'you').

By requesting, booking, or utilizing our medical transportation (Road Ambulance, Train ICU Ambulance, Air Ambulance, Home Healthcare, or Mortuary transport), you unconditionally accept these Terms.
If booking on behalf of an incapacitated patient, the booking representative confirms they have legal authorization and proxy consent to act on the patient's behalf.
These terms apply across all communication channels including our 24/7 emergency dispatch helpline (+91 91222 12472), website bookings, and written coordination agreements.

CLAUSE 02

#clinical-clearance

Clinical Assessment & Fitness to Travel

Patient safety is our primary clinical mandate. Every transfer requires formal clinical evaluation before and during transport.

Referring Doctor Authorization: The attending physician or hospital must issue a medical summary, fit-to-fly/travel certificate, or explicit handover authorization.
Triage Right of Refusal: Our Medical Director reserves the ethical and medical right to postpone or decline transfer if a patient's hemodynamic instability creates an immediate, unsurvivable hazard during transit.
Attendant Requirements: Unless medically contraindicated, at least one adult relative or authorized escort must accompany the patient or provide verifiable emergency contact availability throughout the transfer.

CLAUSE 03

#booking-dispatch

Emergency Booking & Dispatch Protocol

Our emergency control center initiates logistics immediately upon receipt of booking confirmation.

Confirmation & Slot Allocation: Air ambulance charters and train medical berths are booked in real-time based on regulatory authority allocations (DGCA, AAI, Indian Railways).
True and Accurate Information: The booking representative must disclose all known medical conditions, contagious illnesses, oxygen consumption rates, and pacemaker/ventilator requirements.
Permits & Clearances: ReviveLife coordinates government, railway medical, and airport entry permits. Clients must furnish requested identity proofs (Aadhaar/Passport/Voter ID) promptly.

CLAUSE 04

#pricing-payment

Fees, Payment & Invoicing

Due to non-recoverable operational commitments (charter flight deposits, railway berth holds, specialized doctor mobilizations), strict payment protocols apply.

Payment Milestones

•Air Ambulance Charters: 100% advance payment required prior to aircraft mobilization and runway clearance dispatch.
•Train ICU Ambulance: Advance token payment to initiate Indian Railways emergency quota processing, with balance settled before departure.
•Road Ambulance & Home Care: Payment as mutually stipulated during initial dispatch verification.

Inclusions & Exclusions

•Inclusions: Stretcher transit, on-board medical escort (doctor/paramedic), standard ALS/BLS medical equipment, and specified oxygen allocation.
•Exclusions: External hospital admission deposits, destination ICU bed charges, and unprescribed third-party emergency interventions outside transit scope.

CLAUSE 05

#cancellation-refund

Cancellation & Refund Policy

We understand critical care emergencies are unpredictable. Our refund terms balance client compassion with non-recoverable third-party expenses.

Cancellation Prior to Dispatch: If cancelled before equipment loading or flight/train slot confirmation, refund is processed minus direct administrative and processing fees.
Cancellation After Mobilization: Once aircraft engines are staged, rail berths locked, or ambulance crew dispatched, costs incurred by third-party logistics vendors are strictly non-refundable.
Patient Demise Prior to Transit: In the tragic event of patient passing prior to physical departure, our team reviews cases compassionately and refunds all uncommitted operational portions.
Refund Timeline: All approved refunds are remitted to the original payment source within 7 to 10 business working days.

Important Note: All cancellation requests must be communicated immediately in writing via email or confirmed directly through our emergency dispatch recording line.

CLAUSE 06

#force-majeure

Operational Delays & Force Majeure

While we maintain 99.4% on-time transfer accuracy, circumstances beyond human control may affect transit timelines.

Aviation Weather & Air Traffic Control (ATC): Flight departures remain subject to visual meteorological conditions, cloud ceilings, and runway VIP priority holds imposed by civil aviation.
Railway Schedules & Track Disruptions: Train ICU transit relies on Indian Railways operations. ReviveLife is not liable for national rail line diversions, signals delays, or natural rail stoppages.
Traffic & Route Obstructions: Unforeseen civic road blockades, natural calamities, or severe flooding may require transit rerouting at the discretion of the lead paramedic.

CLAUSE 07

#liability

Limitation of Clinical Liability

Our medical teams provide evidence-based, ICU-grade en-route care conforming to national resuscitation and critical care transport standards.

No Guarantee of Clinical Prognosis: Medical transport is inherently supportive. ReviveLife does not guarantee patient cure or recovery, as underlying pathological conditions dictate clinical trajectory.
Good Samaritan & Emergency Standards: Medical teams act in good faith under high-acuity transit constraints. Liability is limited strictly to proven gross negligence.
Maximum Financial Liability: To the maximum extent permitted by applicable law, ReviveLife's total financial liability shall not exceed the total fees received for the specific transit mission.

CLAUSE 08

#jurisdiction

Dispute Resolution & Governing Law

Any dispute arising from or related to these Terms shall be resolved through amicable dialogue, arbitration, and Indian courts.

Governing Law: These terms are interpreted and governed exclusively in accordance with the substantive laws of India.
Amicable Resolution: Parties agree to attempt good-faith mediation within 30 days of written notice before pursuing formal arbitral proceedings.
Exclusive Jurisdiction: The competent courts situated in Patna, Bihar, India shall have exclusive jurisdiction over any legal matters arising hereunder.

CLAUSE 09

#contact

Queries & Official Contact

For contractual queries, corporate transfer agreements, or clarification regarding these Terms, contact our legal desk.

Entity: ReviveLife Healthcare Private Limited
Registered Address: 3rd floor, Sangitkala Vatika, Ayodhya Nagri, Phase-1, New Digha Bridge Link Rd, Mithila Colony, Patna, Bihar 800012
24×7 Operations Center: +91 91222 12472
Corporate Legal Email: support@revivelifeambulance.in