Revive Life - Train Ambulance Service
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Clinical Data Governance & Patient Confidentiality

Privacy & Medical Information Protection Policy

At ReviveLife Healthcare, the confidentiality of patient diagnoses, vital metrics, and emergency logistics is our utmost priority. This policy explains how our medical dispatchers, flight nurses, and ICU teams safeguard your sensitive data across road, train, and air evacuations.

Effective Date: January 2025
Compliance: DPDPA 2023 & NMC Standards
Coverage: PAN India Operations
Read Full PolicyEmergency Helpline: +91 91222 12472
Our Commitments

Core Principles of Patient Trust

We hold patient information to the same rigorous clinical standards as intensive care medicine itself.

Clinical Confidentiality

All medical diagnoses, physician notes, and patient records are treated with the highest degree of confidentiality.

Encrypted Data Transmission

Patient health telemetry, booking information, and identification records are secured with 256-bit SSL encryption.

Regulated Emergency Sharing

Data is disclosed strictly to authorized hospital ICU teams, flight medics, and transport authorities necessary for patient survival.

No Data Monetization

We never sell, trade, rent, or lease personal or sensitive medical records to third-party marketers or advertisers.

SECTION 01
#introduction

Introduction & Scope

ReviveLife Healthcare ('ReviveLife', 'we', 'our', or 'us') is committed to safeguarding the privacy and confidentiality of patients, their family members, medical escorts, and website visitors.

  • This Privacy Policy applies to personal and sensitive health data collected via our website (revivelife.in), 24/7 emergency dispatch helplines, WhatsApp communications, booking documentation, and bedside transfer forms.
  • By using our medical transfer services (including Road Ambulance, Train ICU Ambulance, Air Ambulance, Home Healthcare, and Medical Evacuation), you acknowledge and consent to the practices described in this policy.
  • We adhere to the Digital Personal Data Protection Act (DPDPA 2023), the Information Technology Act 2000, and National Medical Commission (NMC) clinical confidentiality standards.
SECTION 02
#data-collection

Information We Collect

To execute safe and prompt emergency transfers across India, we collect both identifiable personal data and sensitive medical records.

A. Patient Health & Clinical Records

  • •Attending doctor referral letters, hospital discharge summaries, and diagnostic reports (CT scans, X-rays, ECG, blood panels).
  • •Real-time vital parameters (blood pressure, SPO2, heart rate, ventilator requirements, oxygen titration levels).
  • •History of infectious conditions, allergies, surgical history, and current medication regimen required for en-route clinical management.

B. Patient & Contact Representative Details

  • •Full name, age, gender, date of birth, and identity documentation (Aadhaar, Passport, or Voter ID) as required for airport/rail transit authorities.
  • •Emergency caller or relative's contact number, primary email, address, and legal relationship with the patient.

C. Transit Logistics & Bed-to-Bed Details

  • •Referring facility/home pickup address and receiving facility/ICU department address.
  • •Flight clearance records, train PNR medical quota numbers, and ambulance dispatch GPS coordinates.

D. Technical & Website Analytics

  • •IP address, browser type, device specifications, and page interaction telemetry collected automatically to maintain website stability and security.
SECTION 03
#data-use

How We Use Your Information

All collected data is utilized exclusively for life-support coordination, transport logistics, and clinical patient care.

  • Clinical Triage & Equipment Configuration: Determining whether the patient requires ECMO, transport ventilator, syringe pumps, or specialized critical care escorts.
  • Aviation & Railway Regulatory Clearances: Securing approvals from DGCA, Airport Authority of India (AAI), and Indian Railways Medical Quotas for stretcher placements.
  • Hospital ICU Coordination: Providing advance medical handover to the receiving hospital's emergency and critical care departments.
  • Customer Assistance & Emergency Support: Facilitating 24/7 communication between dispatch doctors, paramedics, and the patient's family.
  • Billing & TPA Insurance Claims: Generating transparent invoices and providing medical transit summaries for cashless or reimbursement insurance claims.

Important Note: Under no circumstances do we utilize medical information for algorithmic profiling or unsolicited advertising campaigns.

SECTION 04
#data-sharing

Authorized Disclosure & Third-Party Sharing

We strictly limit data disclosure to verified entities directly involved in patient evacuation, medical care, and legal regulatory compliance.

Authorized Healthcare Teams

  • •Attending flight doctors, ICU intensivist physicians, certified paramedics, and receiving hospital trauma teams who require vital patient metrics to deliver uninterrupted clinical care.

Transport Regulatory Authorities

  • •Civil aviation authorities, airport medical officers, CISF airport security, and railway medical division officers for issuance of emergency gate passes, runway ambulance entry permits, and train medical berths.

Legal & Regulatory Compliance

  • •Law enforcement or judicial bodies only when mandated by official court summons, statutory provisions under Indian law, or public health emergency directives.
SECTION 05
#data-security

Security, Encryption & Storage

We employ state-of-the-art technological and organizational measures to prevent unauthorized access, tampering, or disclosure.

  • End-to-End Encryption: All transmissions through our web portal and internal dispatch consoles utilize TLS 1.3 protocol and AES-256 encryption at rest.
  • Role-Based Access Control: Clinical dossiers and patient identification are strictly restricted to verified dispatch officers and duty medical personnel on a 'need-to-know' basis.
  • Secure Digital Infrastructure: Our servers undergo scheduled security audits, vulnerability scanning, and isolated off-site encrypted backups.
  • Confidentiality Agreements: All staff members, drivers, and medical personnel sign mandatory non-disclosure and patient confidentiality agreements before employment.
SECTION 06
#retention

Record Retention & Safe Disposal

Patient records and transfer logs are retained in accordance with national healthcare guidelines and statutory financial compliance.

  • Medical records, vitals logs, and clinical handover summaries are retained for the duration required by Indian medical record retention regulations.
  • Transaction and billing logs are maintained as required under GST and financial statutory audit standards.
  • Upon expiration of mandatory retention periods, physical documents are securely shredded, and electronic records are permanently de-identified and purged.
SECTION 07
#patient-rights

Your Rights & Choices

You and your authorized legal representatives have full rights regarding personal information stored in our systems.

  • Right to Access: You may request a complete digital copy of transfer summaries and vital tracking logs generated during transit.
  • Right to Rectification: You can request updates or corrections to any inaccurate personal, contact, or billing information.
  • Right to Consent Withdrawal: Where data processing relies on consent, you may withdraw consent for marketing communications at any time.
  • Right to Inquire: You may contact our Grievance Officer regarding any concerns about how your data is handled.
SECTION 08
#cookies

Cookies & Digital Tracking

Our website utilizes cookies and similar tracking technologies to ensure optimal performance and emergency dispatch responsiveness.

  • Essential Cookies: Necessary to navigate the website, access secure inquiry pages, and process contact forms.
  • Performance & Analytics: We use anonymized analytics (such as Google Analytics) to understand page load speeds and optimize critical mobile experiences for distressed callers.
  • You may configure your web browser to reject cookies; however, some site features may experience degraded performance.
SECTION 09
#contact-officer

Grievance Officer & Contact Information

If you have questions, feedback, or grievances regarding this Privacy Policy or data handling practices, please connect with our dedicated officer.

  • Entity: ReviveLife Healthcare Private Limited
  • Head Office: 3rd floor, Sangitkala Vatika, Ayodhya Nagri, Phase-1, New Digha Bridge Link Rd, Mithila Colony, Patna, Bihar 800012
  • Emergency Support Helpline: +91 91222 12472 (Available 24×7)
  • Dedicated Privacy Email: support@revivelifeambulance.in
  • Response Window: We endeavor to address and resolve all legitimate privacy inquiries within 48 to 72 business hours.
ReviveLife Compliance Assurance

Questions About Your Medical Privacy?

Our emergency coordination center is active 24 hours a day, 7 days a week. Whether you are transferring a patient or inquiring about health data storage, our team is prepared to assist you.

Call Helpline: +91 91222 12472Email Support Team